Privacy Policy
Privacy Policy
Welcome to Axis Solicitors We are a legal claims support service helping tenants in the UK pursue housing disrepair claims against councils and housing associations. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, contact our team, or engage our services.
What Personal Data We Collect
We may collect personal information such as your full name, phone number, email address, home address, and details about the housing disrepair issues you’re facing. We may also collect documentation or evidence you provide to support your claim, such as photographs or reports. In addition, we gather some technical data such as your IP address, browser type, and usage patterns when you browse our website. We may also collect special category data related to your health or housing conditions if it is directly relevant to your claim, but only with your consent.
How We Use Your Information
We use your personal data to:
Assess your eligibility for a housing disrepair claim
Contact you in response to your enquiry
Assign your case to a legal partner or solicitor (with your consent)
Manage our relationship with you
Improve our website, services, and customer support
Meet legal, regulatory, and professional requirements
Send relevant updates or newsletters
How We Protect Your Data
Your data is stored securely using encrypted systems and access controls. We use firewalls, secure servers, and password-protected platforms to prevent unauthorized access. All data is accessed only by trained personnel who are required to keep it confidential. While we take every reasonable measure to protect your data, please be aware that data sent online is never 100% secure, and you provide it at your own risk.
Third-Party Links
Our website may contain links to other websites. Once you click on these links and leave our website, please note that we do not have control over external sites. Therefore, we are not responsible for the protection or privacy of any information you provide while visiting such sites. We advise you to read their privacy policies before submitting any personal data.
Cookies & Tracking
We use cookies to enhance your experience and analyse website traffic. Cookies are small text files stored on your device.
Types of cookies we use:
Essential cookies – Necessary for website functionality
Performance cookies – Help us understand site usage (e.g., via Google Analytics)
Marketing cookies – Only with your consent, used for ad targeting
You can manage or disable cookies through your browser settings at any time.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in the law or how we operate. We will always display the latest version on our website with the “Effective Date” clearly shown. You are encouraged to review this page regularly to stay informed.
Contact Us
If you have any queries about this Complaints Policy or wish to raise a concern, please contact us at:
📧 email at @contact@axis.lawyer
🌐 https://wptest.goldenbiz.co.uk/
📞 0800 000 000